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Despatch & Delivery (Summary)
(Please refer to the Terms and Conditions for the full text)
Goods are delivered most commonly by Royal Mail or APC Network (couriers).
Despatch is usually within 48 hours, or at least once a week if local (see Local Drop Off). Delivery usually takes place 1-5 working days after despatch.
MADE TO ORDER items take anything up to 28 days to manufacture, and are then despatched according to your selected delivery method. During the main holiday periods please anticipate up to two weeks extra.
On arrival your goods must be accepted with a signature.
If you enter instructions in your order designating a “safe place”, alternative recipient or delivery address then you must take full responsibility for any goods that consequently go missing.
Delivery Costs
The cost of delivery is dependent on the total weight of the goods you have selected, and the delivery method (depending on the delivery address you may be offered a choice of methods). To see the delivery cost for your order please add the desired item/s to your shopping trolley then continue along the Checkout route. You can duck in and out to add or remove items then note the changes when you return to the Checkout.
Local drop off
Drop offs to customers with a postcode within a few miles of our depots are made each Saturday to your doorstep (residential addresses only). This option is offered at the time of placing your order and attracts a discount. You may also contact us to collect your order.
We currently have local depots here:
United Kingdom postcodes beginning with:
WV15 5, WV16 4, WV16 5, TF10 7, TF10 8, TF10 9, TF11 8, TF11 9, TF12 5, TF13 6, TF1 1, TF1 2, TF1 3, TF1 5, TF1 6, TF1 7, TF2 0, TF2 6, TF2 7, TF2 8, TF2 9, TF3 1, TF3 2, TF3 3, TF3 4, TF3 5, TF4 2, TF4 3, TF5 0, TF6 5, TF7 4, TF7 5, TF8 7, SY1 1, SY1 2, SY1 3, SY1 4, SY2 5, SY2 6, SY3 6, SY3 7, SY3 9, SY5 6, WV7 3, ST19 9, ST20 0, SY3 0, SY3 5, SY3 8, SY4 3, SY4 4, SY5 7, TF6 6, TF9 1, TF9 2, WV3 8, WV4 4, WV5 0, WV5 7, WV5 8, WV5 9, WV6 7, WV6 8, WV6 9, WV8 1, WV8 2
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