Returns

Cancellations and Returns (Summary)
(Please do not rely on this summary: you should refer to the Terms and Conditions for the full text)

When any goods are returned the Buyer shall first obtain a Returns Authorisation Number from the Seller and ensure this is clearly marked on the returned packaging (not on the item itself).

Provided the Buyer has taken all reasonable care of the ordered products and that they are complete, the Buyer may, within fourteen (sometimes seven) working days of receipt and at the Buyer’s expense and at the Buyer’s risk, return the product to the Seller.

If within thirty days of delivery of a product the Seller is notified by the Buyer that the product is faulty then the Buyer may return the product to the Seller at the Seller's expense, but the Buyer must first receive written (emailed) approval of the cost of making that return. The Seller will replace or give credit for the product at its own expense. However, any product returned to the Seller as faulty which on examination is found not to be suffering from any fault will not be credited and will be returned to the Buyer at the Buyer’s expense, and the Buyer will still be liable for the original cost of delivery.

All accurately returned products will be credited excluding original carriage charges and where goods have been opened sometimes a general restocking fee. Please note that the Seller cannot accept the return of custom made items.